Online e-books

blueT · #1 (**permalink**) 02-27-2008, 05:24 AM

I an unhappy customers of many e-book online shop. If we buy the e-book, they said you have a 30 days money back guarantee. But guess what, the content of the e-book is useless and they still charge me anyway. Anybody have the same experience?

hwang · #2 (**permalink**) 02-27-2008, 10:13 AM

I bought only once and I never do that ever again. The guy actually sold the ebook which I could have got for free. No point buying since nowadays you can still get the same information in other titles which are offered fre..

blueT · #3 (**permalink**) 03-01-2008, 08:14 AM

But it's harder to get a good e-book for free, isn't it? I try to surfing and searching all over the net, but it's useless. Maybe the internet is not as complete as I thought.

hwang · #4 (**permalink**) 03-01-2008, 11:11 AM

What you can do is go to forum when people are selling ebook. Offer the guy to do a review on the ebook and I'm sure he can consider give you one. Instead of paying for it, do a review instead.

oaklvr · #5 (**permalink**) 03-02-2008, 02:57 AM

Hwang,

Now there is a thought I never had. Quite a unique way to get the ebook for free. If someone does this and they get a free ebook then they just have to give an honest review. Thanks for posting this. I am sure I won't do this myself - not much extra time to critique stuff - but it is nice that you told us of the idea. Maybe it will be useful to a lot of others.

Connie

hwang · #6 (**permalink**) 03-02-2008, 08:59 AM

The only thing is that you have to grab it fast cause the seller only offers few copies maybe 1 or 2 for review. So usually the chances of getting is low but it's still possible if you are a reputable member

titaniumhijau · #7 (**permalink**) 03-02-2008, 06:46 PM

Quote:

Originally Posted by blueT

I an unhappy customers of many e-book online shop. If we buy the e-book, they said you have a 30 days money back guarantee. But guess what, the content of the e-book is useless and they still charge me anyway. Anybody have the same experience?

I like to ask you. Why you want to get your money back? I think you must already read anything like sypnosis or some short info about that e-book right? Why you still want to buy it? After you buy it, you feel that ebook is useless. So, what? I don't think we need to do that back gurantee. YOu need to see feedback first before you buy any e-book. If not, no need to buy it. For me, that your fault.

oaklvr · #8 (**permalink**) 03-03-2008, 06:19 PM

Titan,

I value your opinion and your right to share it. I will also share mine.

Sometimes the best part of the ebook is what is written to get you to buy it. Then when I do buy it - the rest of the info inside is just basic mumbo jumbo. That is why MOST of the time I will not buy an ebook. It has to have been recommended to me by someone I know before I will purchase one.

I bought a few ebooks over the years and found that I could get the same info if I just did some research on the internet a few different places myself. I thought about writing an ebook and still may someday but it will be about a specific topic and I would sell it to those that I already have a good reputation with so that they are comfortable purchasing from me and listening to what I have to offer. And, of course, if for some reason they were not happy, I would gladly refund their money.

Connie

titaniumhijau · #9 (**permalink**) 03-03-2008, 06:32 PM

Quote:

I bought a few ebooks over the years and found that I could get the same info if I just did some research on the internet a few different places myself.

So, why you not find it first? I have same feel like you before. But when i think it again, its thanks to the owner because made that e-book and sell it. At least, its remind me about many thing even i know i can get it for free. For me, nothing wrong with that. If you asking for something you never know. Its hard. All thing you don't know always have at net. Just you not find it or you already find it but ignore it.

For me, when i run my own e-book. I never said that this e-book have gurantee to refund or anything same like that. Why? Only someone who interested will buy it. You know what happen when i put 30 days gurantee for my product? ALmost 50% will refund again! Its happen to international market. But for my local market, i have no problem.

oaklvr · #10 (**permalink**) 03-03-2008, 06:43 PM

I would never POST a 30 day money back guarantee or anything of the sort. Hell, people will buy the ebook, print it and want their money back. I see your point there.

Your's is the best way in this instance and I stand corrected.

Connie

hwang · #11 (**permalink**) 03-04-2008, 08:02 AM

Hi, oaklvr I think you make a good point there. Marketers and sellers do anything to get your attention. As a buyer, would you think you are so smart to know everything from top to bottom?
What you stressed just now is absolutely correct and I happen to agree on it. I stand by your side on this matter and I put above the rest on the importance of being an honest and truthful as a seller.

Quote:

Originally Posted by oaklvr

I would never POST a 30 day money back guarantee or anything of the sort. Hell, people will buy the ebook, print it and want their money back. I see your point there.

Your's is the best way in this instance and I stand corrected.

Connie

oaklvr · #12 (**permalink**) 03-05-2008, 04:01 AM

Thank You for your support. I feel there are good points from both of us. Buyers and sellers BOTH need to be honest and decent and both Buyers and Sellers have those that will be dishonest.

If I was to sell an ebook, and someone wanted thier money back, I would have to give it back to them because that is the way I am. I beleive MOST people would be honest so if I end up giving back a few bucks to a dishonest person, I don't sweat it. I am more interested in people haveing confidence enough in me and my product to spend their money on it. People buy more from someone they trust.

If someone orders my ebook and then wants their money back a couple weeks later and then next time I have an ebook they place another order and then want their money back again then I would black list that person and not sell to them anymore. But only after they have returned two ebooks.

I treat each customer as an individual. I don't want to punish the masses for the problems of a few.

Connie

hwang · #13 (**permalink**) 03-05-2008, 06:42 AM

There's nothing better than having a satisfied customer rather than disgruntled customers. At least we are at peace knowing that the money comes from good trades.

No matter what, it's really senseless to put the blame on buyers accusing them of making wrong selection. Whether they are well informed or not is a separate issue and I feel towards the end, what really matters is having a "satisfied and happy customer"

Quote:

Originally Posted by oaklvr

If I was to sell an ebook, and someone wanted thier money back, I would have to give it back to them because that is the way I am. I beleive MOST people would be honest so if I end up giving back a few bucks to a dishonest person, I don't sweat it. I am more interested in people haveing confidence enough in me and my product to spend their money on it. People buy more from someone they trust.

If someone orders my ebook and then wants their money back a couple weeks later and then next time I have an ebook the