What do you think about Xoom customer service?

hwang · #1 (**permalink**) 02-02-2008, 11:58 AM

I think their service level is excellent. According to their policy they will answer to your question/queries in 2 hours time and that is exactly what I get so far. All questions (around 10 of them) were answered in around 1 hour time and the fastest was like half and hour only. What do others think about their level of service. I think it is very commendable.

life31 · #2 (**permalink**) 02-02-2008, 04:41 PM

Ya they are really good. I have contacted them once when i first joined xoom. And did have a satisfactory answer from them.

Preety impressed with their service. Not only cos of the support but the transactions also go too smooth.

Even after paypal offering direct bank deposit i preffer using xoom till today.

hwang · #3 (**permalink**) 02-02-2008, 05:16 PM

Yeah, I'm one of their satisfied customers as well. If we were to compare their service among the rest of the top payment processors, I would rate them to be the best even surpassing paypal service or even egold.

life31 · #4 (**permalink**) 02-03-2008, 04:28 PM

Hmmm.. seems like you are preety happy and impressed with their service and support

If they really continue the same service and dedication then it would not take them long to get to the top.

hwang · #5 (**permalink**) 02-04-2008, 06:47 AM

Let's just hope with more and more people using their service, it won't get deteriorated like paypal

Who knows maybe right now it's ok cause there's not many people using it.

titaniumhijau · #6 (**permalink**) 02-04-2008, 06:56 AM

I'm dissapoint because i cannot join with you all because my country is not in their list. Nothing i can do and i hope they will accept my country next time.

hwang · #7 (**permalink**) 02-05-2008, 10:57 AM

Too bad. Their service is really recommended and I don't mind paying extra with that kind of service in place. In fact all questions forwarded to them were answered correctly with what I want.