Quote:
Tonight I was surprised to discover that a customer failed to place an order with us because they were put off by the MasterCard SecureCode screen which asks them for their date of birth, credit card details and email address yet again. The customer did not wish to give these details to yet another third party, which is totally understandable, yet it is mandatory in order for customers to place a successful order via 2CO.
As Mastercard Securecode is an ‘opt-in’ service anyway why is 2CO using/enforcing this?
I completely understand the need for extra security when it comes to online payments but don’t make it mandatory. Shopping on the internet is daunting enough for first time users, they don’t need more barriers to purchasing and sellers don’t need more reasons for them to leave the sales process.
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Just been looking at their site, if their service has to be double checked by credit card company for fraud then I dont think I would use it. Even then it could be a 3rd party company which could charge for the use of their software or checks meaning more cost to your or your customer.
I dont want to even talk about the charges lol